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iWorQ software connects Holladay city and residents

Jun 25, 2018 12:18PM ● Published by Aspen Perry

By Aspen Perry   |   a.perry@mycityjournals.com

With the help of iWorQ—a Software as a Service (SaaS) management application tool—Holladay residents may find it easier to submit inquires and concerns to city representatives. 

“It really puts us in touch with the residents, and makes us more accountable,” said Holly Smith, assistant to the city manager, as she explained the new program to the city council during their June 7 work session. 

Smith explained the benefits iWorQ offers, such as requesting services, submitting ideas, or asking city staff questions from the convenience of their home. In addition to eliminating obstructions that residents have expressed frustration with in the past. 

“It helps eliminate a common frustration of identifying the right city department to contact,” Smith said. 

Smith further explained the iWorQ service offers a built in feature to automatically route requests or concerns to the appropriate city employee. 

Another feature of the new program allows those interested in creating a user account, which will enable them to track the progress of their request “from receipt to resolution,” Smith said. 

iWorQ is a Utah based company, and in accordance with their website, claims to be “the only web-based suite of applications for city and county management.” 

Although Holladay city staff looked into a few other companies, they concluded iWorQ would be the most appropriate choice, in terms of services offered, as well as prior experience using iWorQ for permit management and code enforcement.  

“It was a natural next step to extend iWorQ services to meet the city engagement request needs of the city,” Smith said. 

Since the SaaS solution has the capacity to record and manage all forms of community engagement inquiries and requests, city staff felt it would also aid in identifying citywide issues and trends. 

During the council’s work session presentation, council representatives appeared to look forward to the possibilities the solution would offer their constituents. 

Residents uncomfortable with using the new online program are encouraged to call the city front desk or email their inquiries, as they have done in the past—at which point, a representative of the city will enter their request into the system on their behalf. 

Those who prefer the new online method can access the iWorQ form via the City of Holladay website, at cityofholladay.com.

 

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